itSMF and (ISC)2 Joint Event

Jointly Present
ITSM and The Evolution of Gamification


ITSM has been around since the 1980s and has evolved significantly since the first version of ITIL to the current 2011 edition. Paul Wilkinson is recognized as one of the leading influential figures in the ITSM industry. Come listen to one of the stalwarts of the industry and hear first hand how he sees this evolution and also how gamification and experiential learnings is fast becoming a preferred way to impacting real life practical knowledge to staffs within organizations these days. A founding member of Gamingworks, Paul has dedicated his life to the betterment of the ITSM industry and also the development of new and innovative gamification products.

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